PAYMENT TERMS
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All group and 1:1 sessions MUST be paid for in full, 14 days prior to commencement.
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Late bookings/payment within 14 days can be arranged only by contacting 'Absolute Wellbeing Norfolk' beforehand.
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Payment can be made online via direct bank transfer:
Click HERE to request copy of full payment details or HERE to download a copy
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Cash payments can only be made with prior arrangement.
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Any invoiced payment must be made immediately upon receipt of said invoice - a 20% surcharge will be applied to any late payments not received after 7 days of receipt of said invoice.
CANCELLATION BY CLIENT
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Clients cancelling a course, changing course date or switching courses, delivered by 'Absolute Wellbeing Norfolk', must do so at least 10 working days in advance in order to avoid paying a 50% cancellation fee.
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If Cancellation notice is received less than 5 working days prior to the course date, the cancellation charge will be 100% of the training fee.
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Customers wishing to substitute a registered delegate from the same company need to first check with 'Absolute Wellbeing Norfolk' that this is acceptable. If agreed, you may do so up to the commencement of the course without penalty, other than any substitution costs incurred by 'Absolute Wellbeing Norfolk'.
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Delegate no-shows on the day, are non refundable and subject to payment for the full amount.
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CANCELLATION OF COURSE BY US
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If on very rare occasions it becomes necessary, 'Absolute Wellbeing Norfolk' reserves the right to cancel or change a class at any time, including but not limited to, COVID lock down, lack of participation, classroom, equipment or trainer availability.
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Notification will be provided within 10 days of the class, whenever possible.
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If an alternative date cannot be arranged, registered delegates will not be charged for the course.
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'Absolute Wellbeing Norfolk' is not liable for any direct, or indirect, consequential or special damages or loss that may be incurred due to a cancellation of a scheduled class, including, but not limited to, loss of earnings, cancellation penalties for transportation or accommodations. The customer or student's sole remedy shall be the refund of prepaid course fees.
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GENERAL DISCLAIMER
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Delegates are expected to behave in a professional manner. Any issues will be notified immediately to relevant personnel.
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'Absolute Wellbeing Norfolk' reserve the right to ask any disruptive delegates to leave a session. Should this occur, no refund will be given.
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'Absolute Wellbeing Norfolk' shall not be liable for damages of any kind resulting from errors or omissions in the training materials nor shall 'Absolute Wellbeing Norfolk' be liable for any damages resulting from the use of the training materials, hypnosis, self hypnosis, movement sessions or other information/techniques conveyed at any 'Absolute Wellbeing Norfolk' session/course.
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Attendees are responsible for their personal health and safety, including participation in movement and yoga sessions, working in a safe way to accommodate any personal health or mobility issues.
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Use and Access to the Site - All users of this Site do so at their own risk. 'Absolute Wellbeing Norfolk' makes no representations or warranties of any kind with respect to the Site and the use thereof, including the security of any data or information transmitted to the Site. Neither 'Absolute Wellbeing Norfolk' nor any other party involved in the creation, production or delivery of this Site assumes or accepts any liability for any costs, losses, damages, etc. arising out of or in connection with the use and access to this Site, or with the failure of performance of this Site for any reason.
GENERAL DATA PROTECTION REGULATIONS
'Absolute Wellbeing Norfolk' needs to collect and use personal data about employees and delegates in order to carry on its business and meet its customers’ requirements effectively. The company recognises that the data which it collects is subject to the GDPR, with regard to its collection, processing, storage and distribution.
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Policy Objectives
The policy has been established in order to:
(a) Offer clear advice and information to clients.
(b) Ensure responsibility when collecting, processing, storing and distributing data.
(c) Ensure that 'Absolute Wellbeing Norfolk' adheres to its legal obligations.
What type of information do we collect?
We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.
How do we collect information?
When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.
Why do we collect such personal information?
We collect such Non-personal and Personal Information for the following purposes:
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To provide and operate the Services;
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To provide our Users with ongoing customer assistance and technical support;
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To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;
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To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;
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To comply with any applicable laws and regulations.
How do we store, use, share and disclose your site visitors' personal information?
Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
How do we communicate with your site visitors?
We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.
How do you use cookies and other tracking tools?
By using our website, our platform provider: Wix.com utilises cookies in order to provide a secure service and good user experience.
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How can your site visitors' withdraw their consent?
If you don’t want us to process your data anymore, please contact us at enquiries@innerpeacetalktherapy.com or send us mail to: 'Absolute Wellbeing Norfolk', 51 Andrew Goodall Close, Dereham, Norfolk, NR19 1 SP
Privacy policy updates
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
Questions and your contact information
If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at here
Site Membership Policy
Access to site membership pages is granted to delegates who have either attended a training course or persons who have been given permission directly to access such pages.
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Access is given so that delegates can refresh their learning and maintain their wellbeing through regular use of the techniques and information provided.
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Any copying, reproduction, redistribution or publishing of any materials therein, without express prior permission is strictly forbidden as all material is and remains the property of 'Absolute Wellbeing Norfolk'.
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Members are not authorised to share any materials contained within membership pages or allow others to access such pages using their log in details. Any infringement or abuse will result in the members access being immediately removed and permanently blocked from the site.
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